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Frequently Asked Questions
Why Implant Users of All Ages Choose Elephant Guards:
- Moisture and splash resistance: medical-grade silicone helps shield your processor from sweat, rain, and incidental water splashing during everyday activity (not rated for submersion or swimming)
- Impact and drop protection: flexible silicone helps absorb shock from bumps, falls, and drops during sports, school, and daily activity
- Sand and dust barrier: helps seal out fine particles that can clog microphone ports or damage external components
- Acoustic transparency: aims to reduce interference with microphone performance or sound processing
- Hypoallergenic & skin-safe: medical-grade silicone free of latex, BPA, and harsh chemicals; suitable for children and adults
- Ultra-slim, no-bulky profile: fits discreetly without added pressure or discomfort
- Reusable & easy to clean: rinse, air-dry, and reuse. No disposables, no waste, no ongoing cost
- No-slip grip: stays securely in place in daily activities, such as running, and high-movement play
- Available in translucent silicone as our first edition: discreet and universal. Vibrant colors arriving soon
Finding the Perfect Fit: For Every User, Every Device
Elephant Guards' designs will soon accommodate a wide range of external processor models across leading cochlear implants and other systems. Because processor shapes and dimensions vary across manufacturers and device generations, selecting the correct model ensures optimal protection and fidelity in the sound performance.
To find the right Elephant Guard for your device:
- Identify your processor model: check your device packaging, audiologist documentation, or your manufacturer's website for your exact model name and number (e.g., Cochlear Nucleus, MED-EL SONNET, Advanced Bionics Naída, and more)
- Refer to our Compatibility Chart: (Coming soon: compatibility chart)
- Ask your audiologist: your hearing care professional can help confirm your processor model and the right guard size at your next appointment
- Contact the Elephant Guards team: not sure which size fits? Reach out at wehearyou@elephantguards.com and we'll personally help you find the right match
Don't see your processor model listed? Contact us: we are actively expanding our compatibility range and your input helps us get there faster.
Keeping Your Elephant Guard Fresh Takes Less Than a Minute
Our silicone protectors are built to be rinsed, reused, and relied upon: day after day, adventure after adventure.
Daily Rinse (After Sweat or Splash Exposure):
- Remove the Elephant Guard from your processor
- Rinse thoroughly under warm running water
- Gently rub with your fingertips to remove any residue, sunscreen, or environmental buildup
- Shake off excess water and lay flat or hang to air-dry completely before reuse
Weekly Deep Clean:
- Soak in a mild soap solution for 5–10 minutes (fragrance-free dish soap works perfectly)
- Rinse thoroughly until no soap residue remains
- Air-dry fully before storing or reattaching to your processor
What to Avoid:
- ❌ No bleach, alcohol, or abrasive cleaners: these degrade silicone over time
- ❌ No dryer machine, microwave, oven or direct heat drying sources
- ❌ Never reattach while the inside of the guard is still wet
- ❌ Not designed for submersion
Storage: Keep in the included pouch or a clean, dry container away from direct sunlight when not in use.
With proper care, your Elephant Guards is designed to last through months of daily active use.
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.